Cruise Line COVID-19 policies

Updated: 4th November 2020. Cruise lines across the world have been announcing temporary suspensions of their operations and adapting rapidly to changing circumstances in the wake of the coronavirus pandemic. Each cruise line is tackling the cancellation and rebooking processes for its customers slightly differently, so we’ve compiled a list of each cruise line’s policies below. We’ll keep this page updated as new information is released.

Royal Caribbean | Celebrity Cruises | Azamara | Princess Cruises | Norwegian Cruise Line | MSC Cruises | Cunard | P&O Cruises | Holland America Line

Royal Caribbean, Celebrity Cruises and Azamara

Royal Caribbean, Celebrity Cruises and Azamara have cancelled all global sailings through 28th February 2021.

The cruise lines have launched the ‘Cruise with Confidence’ programme, which gives customers free cancellation, future cruise credit and a best price guarantee for any bookings until 31st January 2021.

Affected customers have three compensation options:

  1. 125% Future Cruise Credit (FCC) to book a new cruise by 31 December 2021 for sailings departing on or before 30 April 2022. The FCC is based on the total cruise fare paid.
  2. Lift and Shift – This option allows you to keep your existing cruise plans to the same destination and move the existing booking to a 2021 sailing within four weeks of the originally scheduled sailing.
  3. 100% refund – Customers can request a refund for the full price of their booking.

In addition, any cruise bookings made before 31st January 2021 can be cancelled just 48 hours prior to the departure date. You’ll be issued with a ‘Future Cruise Credit’ that is valid until 31st December 2021, or 12 months after the date of your original departure date – whichever is furthest away.

Visit the Royal Caribbean, Celebrity Cruises and Azamara websites for full details.

Princess Cruises

Princess Cruises has cancelled all cruises through 31st March 2021.

Guests booked on any cancelled sailing, and paid in full, are entitled to a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid, plus an additional non-refundable bonus FCC equal to 25% of the cruise fare.

In addition, Princess has revised its cancellation policies for all sailings up to 30th April 2021. Guests can now cancel up to 30 days before the sail date and receive a Future Cruise Credit for any cancellation fees and a refund of additional funds received to the original payment method.

Visit the Princess Cruises website for full details

Norwegian Cruise Line

Norwegian Cruise Line has cancelled all cruises through 28th February 2021. In addition, all sailings on the Norwegian Bliss, Breakaway, Epic, Gem, Getaway, Jade, Jewel, Pearl, Sky, Sun, and Pride of America through 31st March 2021.

Guests with a booking for a cancelled sailing will automatically receive a refund of their cruise fare in the original form of payment. Additionally, a 10% off coupon will be automatically added to their account, valid for 1 year from the date of issue.

Norwegian's ‘Peace of Mind’ programme also gives customers booking flexibility. All cruises departing in 2020 can be cancelled up to 48 hours prior to the sail date. All 2021 voyages up to October can be cancelled 15 days prior to the sail date.

Guests who cancel their cruise through the Peace of Mind programme will receive a 100% Future Cruise Credit which can be used on sailings through December 2022.

Visit the Norwegian Cruise Line website for full details

MSC Cruises

For UK customers, MSC has cancelled all cruises until 2021.

Guests booked on any cancelled sailing will receive a Future Cruise Credit (FCC) which includes a 25% bonus credit that can be used on any sailing departing on or before 31 December 2021.

Visit the MSC Cruises website for full details

Cunard

Cunard has cancelled all sailings on Queen Elizabeth through 25th March 2021, Queen Mary 2 through 18th April 2021, and Queen Victoria through 16th May 2021.

Guests booked on any cancelled sailing, who paid in full, will receive a 125% Future Cruise Credit (FCC), which can be used on any voyage currently on sale, or announced before 31st December 2021. Alternatively, customers can fill out a form on the Cunard website for a 100% refund.

Visit the Cunard website for full details

P&O Cruises

P&O has cancelled all cruises to and from Southampton until February 2021, and all Caribbean cruises until the end of Spring 2021. In addition, some longer duration cruises including Aurora’s Caribbean and South America Adventure and Arcadia’s World Cruise holidays have been cancelled for sailings through Spring 2021.

Guests booked on any cancelled sailing, who paid in full, will receive a 125% Future Cruise Credit (FCC), which can be used on any voyage currently on sale, or announced before 31st December 2021. Alternatively, customers can fill out a form on the P&O website for a 100% refund.

Visit the P&O website for full details

Holland America Line

Holland America Line has cancelled all cruises through 31st March 2021.

Guests booked on any cancelled sailing, who paid in full, will receive a 125% Future Cruise Credit (FCC) of the base cruise fare, valid for 12 months on any sailings departing through 22nd December 2022. Alternatively, customers can fill out a form on the Holland America website for a 100% refund.

Visit the Holland America Line website for full details